Return of Goods

In the event you are not satisfied with the purchase and want to return the items purchased, please contact us prior to returning any item. Please inform us as to why you are not satisfied with the item and we will instruct you how to return the item for a refund or exchange of equal value from what is currently available on the web site. In no event will the shipping and handling cost originally paid be refunded. The package must be returned in the original packing materials and container provided. Returns must be insured for their full value at your expense via FedEx within 10 days from the date of your purchase. If for some reason the items being returned are damaged, your money will not be returned.

After we receive the returned goods in perfect condition, the exchange item will be shipped or the purchase price will be refunded.

Damaged Goods

If for some reason your purchase is damaged during shipment you must notify FedEx and JMN Creations immediately so the proper claim can be made for the replacement of the damaged items.

We will not be responsible for any damage as a result of improper use or care of any item. Remember that wood is a medium that is dynamically changing with the humidity. Each species of wood has different densities and will expand and contract at different rates.